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Call recording and transcription

SysDep records every office call, transcribes it and files it with the tenant, owner or vendor it was about.

Hear how it works

SysDep records office phone calls, transcribes them and files them in SysDep. Staff can play a call, read its transcript, search across transcripts, and see each tenant's, owner's or vendor's recent calls on their record. Only permitted users can listen.

How it works

  1. Step 1Calls are recordedCalls on your connected office phone system are recorded automatically.
  2. Step 2Transcribed and linkedEach call is transcribed and linked to the tenant, owner or vendor on the line.
  3. Step 3Search and playPlay a call, read it, or search every transcript for a name, an address or a phrase.

What can you do with recorded calls in SysDep?

  • Play any call in the browser
  • Read the transcript
  • Search transcripts for a name, an address or a phrase
  • Link a call to a tenant, owner or vendor
  • See a contact's recent calls, with inline playback, on their record
  • Count phone calls in Team Productivity

Why record property management calls?

Many property management disputes come down to what was said on the phone: an owner's approval, a tenant's notice, a vendor's promised date. With calls recorded, transcribed and attached to the record, anyone with access can check the conversation instead of relying on memory, and managers can review calls for quality and training.

Who can listen to recorded calls?

Only team members with the Calls permission can play recordings or read transcripts.

Which phone system do I need?

Talk to us about your current phone system on the demo. SysDep partner Vosy provides VoIP PBX business phone systems that connect to SysDep, along with AI voice assistants that answer calls.

What was said on the phone is no longer one person’s memory.

Recorded, transcribed and filed with the right person.

Questions about Call Recording & Transcription

Can SysDep record and transcribe phone calls?

Yes. SysDep records office phone calls, transcribes them and makes every call searchable and playable inside SysDep, linked to the right tenant, owner or vendor. Business phone lines themselves can come from SysDep partner Vosy, whose VoIP PBX phone systems connect to SysDep.

Why record and transcribe property management calls?

Most disputes in property management come down to what was said on the phone: an owner approval, a tenant's notice, a vendor's promised date. With every call recorded, transcribed and attached to the record in SysDep, anyone on the team can search the conversation instead of relying on memory, and managers can review calls for quality and training.

Can I search what was said on a recorded call?

Yes. SysDep transcribes recorded office calls and makes the transcripts searchable, so staff can find a call by a name, an address or a phrase, play it in the browser and read the transcript. Each call is linked to the tenant, owner or vendor on the line and appears on that person’s record. Only team members with the Calls permission can listen.

What does Vosy do for SysDep customers?

Vosy provides AI voice assistants that answer calls for property management offices and pre-screen rental applicants by voice, and VoIP PBX business phone systems that connect to SysDep.

See call recording and transcription on a demo call.

15 minutes. Free data migration and setup.

Book a 15-minute demo